How GEM handles enquiry, contact and service information when landlords, agents and property teams use the website.
These pages keep the operational basics visible without burying visitors under legal theatre. Refreshingly rare, that.
When you contact GEM, we may collect details such as your name, email address, phone number, property address, service requirements, access notes and message history.
We may also receive technical information from normal website operation, such as browser type, device information and basic usage data.
We use enquiry and service information to respond to requests, prepare quotations, coordinate attendance, manage records, handle follow-up and improve operational service quality.
We do not sell personal information. Where suppliers, trades or service providers are involved, relevant information may be shared only where needed to handle the requested work.
Records may be retained where required for service history, compliance, accounting, dispute handling or legitimate business administration.
GEM uses reasonable technical and organisational measures to protect information. No system is magic, despite what vendors put in their brochures.
You can contact GEM to ask about personal information held, request correction, or raise a privacy concern.
Some records may need to be retained where required for legal, financial, compliance or operational reasons.