Leak response, remedial plumbing and planned checks handled with access notes, resident communication and completion evidence.
The exact scope is confirmed after the desk reviews the issue, access requirements, resident impact and approval route.
Every issue should move through the same visible control points: triage, approval, attendance and records.
Capture issue, urgency, photos and access constraints.
Clarify whether attendance or quote approval is needed first.
Route the right trade with enough context to avoid wasted visits.
Record outcome, next steps and supporting documents where relevant.
Yes. Submit the enquiry with access notes, photos and urgency details so the operations desk can triage the right attendance route.
Yes. GEM supports minor plumbing repairs, recurring maintenance issues and larger remedial scopes where landlord approval is required.
Industry-leading warranties with proper documentation and accountable trades.
Send the property details, issue summary, access notes and urgency. The operations desk will route the next step.