Drainage and waste issues handled with clear fault notes, practical attendance planning and escalation where specialist equipment is needed.
The exact scope is confirmed after the desk reviews the issue, access requirements, resident impact and approval route.
Every issue should move through the same visible control points: triage, approval, attendance and records.
Capture issue, urgency, photos and access constraints.
Clarify whether attendance or quote approval is needed first.
Route the right trade with enough context to avoid wasted visits.
Record outcome, next steps and supporting documents where relevant.
Yes. Recurring issues are recorded as patterns, not treated as isolated one-off jobs if evidence suggests a wider problem.
Photos, affected fixtures, when the issue started and access constraints help the desk triage faster.
Industry-leading warranties with proper documentation and accountable trades.
Send the property details, issue summary, access notes and urgency. The operations desk will route the next step.