Roof leaks, guttering and external fabric issues handled with evidence-led diagnosis and practical access planning.
The exact scope is confirmed after the desk reviews the issue, access requirements, resident impact and approval route.
Every issue should move through the same visible control points: triage, approval, attendance and records.
Capture issue, urgency, photos and access constraints.
Clarify whether attendance or quote approval is needed first.
Route the right trade with enough context to avoid wasted visits.
Record outcome, next steps and supporting documents where relevant.
Not always. Weather, access and safety constraints can affect roofing work. GEM focuses on clear triage and realistic next steps.
Yes. Guttering, downpipes and related external water-ingress issues are part of the roofing/fabric workflow.
Industry-leading warranties with proper documentation and accountable trades.
Send the property details, issue summary, access notes and urgency. The operations desk will route the next step.